Refund and Cancellation Policy

At Herbadrops, we prioritize customer satisfaction and aim to provide a seamless shopping experience. This Refund and Cancellation Policy outlines the procedures and conditions under which customers may request refunds or cancellations for their purchases.

All requests for refunds or cancellations must be submitted within 30 days of the purchase date. This timeframe allows customers to evaluate the products and determine their satisfaction. To initiate a refund or cancellation request, customers should contact our customer service team via the designated communication channels provided on our website.

Refunds will be processed under the following conditions:

1. **Product Quality Issues**: If a product is found to be defective or not in accordance with the description provided at the time of purchase, customers are eligible for a full refund. Evidence of the issue, such as photographs or detailed descriptions, may be required to facilitate the refund process.

2. **Incorrect Items**: In the event that an incorrect item is shipped, customers are entitled to a full refund or exchange. Customers must notify us within 7 days of receiving the incorrect item to ensure prompt resolution.

3. **Change of Mind**: If a customer simply changes their mind about a purchase, a refund may still be possible, provided the product is unopened and in its original packaging. A restocking fee of 15% may apply in such cases.

Refunds will be issued using the original payment method within 14 business days of the approval of the refund request. Customers will receive a confirmation email once the refund has been processed.

For cancellations, customers must submit their requests before the order has been processed and shipped. If the order has already been shipped, the customer will need to follow the refund process outlined above upon receipt of the product.

It is important to note that certain items may be exempt from refunds, including but not limited to products that have been opened or used. For any specific inquiries regarding product eligibility for refunds, customers are encouraged to reach out to our customer service team.

Herbadrops reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be communicated to customers through our website. We appreciate your understanding and cooperation in adhering to these guidelines, which are designed to ensure a fair and efficient process for all parties involved.